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Privacy and Cookies

This website is owned and operated by Sustrans and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. ‘The Challenge” and “the Main Challenge Partner” are as defined in the Terms and Conditions. By using this site, you agree to the Internet Privacy Statement of this website ("the website"), which is set out on this website page. The Policy relates to the collection and use of personal data you may supply to us through your conduct on the website.

We do not make representations about third party websites that may be linked to the website, neither will we take any responsibility for third party sites linked or otherwise associated with this website.

We recognise the importance of protecting the privacy of data collected about visitors to our website, in particular information that may directly or indirectly (by reference to an identifier) identify an individual ("personal data"). This Internet Privacy Policy governs the manner in which your personal data, obtained through the website, will be dealt with. This Internet Privacy Policy will be reviewed periodically to ensure its compliance with new legislation and best practise.

We reserve the right, at our discretion, to modify or remove portions of this policy. If such changes are minor and do not fundamentally change your rights or what you may expect from Sustrans these changes may be implemented without notice. If changes are more fundamental we will contact the registered users of this website. We welcome your comments and feedback.

By entering The Challenge, you agree for your personal data to be used by Sustrans and the Main Challenge Partner to administer and update you on The Dorset Commuter Challenge. Your personal data will not be shared with any other third parties beyond the Challenge itself without your consent, or as required by law.

We will only use your contact details to perform the following:

  1. Your contact details will be used during The Dorset Commuter Challenge to send you email updates promoting the Challenge, reminding you to encourage your friends and colleagues to sign up to the Challenge and updating you on overall Challenge progress. For some Challenges, Sustrans may share your contact details with the Main Challenge Partner to enable them to contact you using these updates. You will be given the option to opt out of these emails with every email which is sent out.

  2. After the Challenge, Sustrans and the Main Challenge Partner may contact you once to promote their organisation or project and to give you the opportunity to opt-in to newsletters. Neither Sustrans nor the Main Challenge Partner will add you to a mailing list without your explicit consent.

  3. After the Challenge Sustrans may contact you to request that you complete a post-Challenge survey to enable Sustrans to calculate the overall benefits of The Challenge.

  4. We have taken all appropriate organisational and technical measures to secure the data you provide us through this, but no website is 100% secure. Information you transmit to us is entirely at your own risk.

Personal Data

Personal data about visitors to our site is collected through cookies and otherwise only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal data from being dealt with in any way that is inconsistent with applicable privacy laws in the United Kingdom.

Use of Data

Personal data that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose otherwise at the time of collection.

Sustrans is a registered data controller under number Z7399708 with the Information Commissioner’s Office. We fully comply with all applicable data protection legislation.

Collecting data on Registered members

As part of registering with us, we ask you for additional personal data about you, as detailed below, so that you can take full advantage of our services.


Registration is completely optional. Registration includes submitting your name, email address, address, telephone numbers, and your preferences on receiving updates and promotional material and other information. You can access this information at any time by logging in and going to your account. We may also ask you survey questions on your travel habits, attitudes, activity levels and demographic data during registration and in a follow up survey after The Challenge has ended. This enables Sustrans to assess the impact on, and demographic of, Challenge participants. Answers to Survey questions will be anonymised in The Challenge or programme reports. Most survey questions are optional and failure to answer them does not in any way affect your ability to fully participate in The Challenge.


We use cookies to provide you with a better experience. A cookie is a small text file that is copied onto your computer or device when you access the website. These cookies and allow us to increase your security by storing your session ID and a way of monitoring single user access. This aggregate, non-personal data is collated and provided to us to assist in analysing the usage of the site.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to block all cookies, parts of the Sustrans' website may not work properly.

You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. Further information on how to prompt or block cookies on various browsers is available on the website from the Information Commissioner’s Office.

The list below explains the cookies we use and why.

Google Analytics

Cookie name(s): _utma, _utmb, _utmc, _utmz _utmv

Purpose: These cookies are used to collect data about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

More information: Click here for an overview of privacy at Google


Cookie name(s): appcookie[__encrypted], appcookie[default], appcookie[pepper], appcookie[security][token]

Purpose: These cookies aid in the logging-in process and identify a logged in user to the website in order to allow use of the various features that require a user to be logged in and associated with a specific identity. These cookies record encrypted text, which identifies the user to the website and expires when the user closes their web browser.

User Settings

Cookie Name(s): appcookie[survey]

Purpose: These cookies store information about the user’s actions and options on the website so that the user can be returned to the same state on each new page view. Currently, this is only used to remember whether a user has completed a registration survey so that the user isn’t prompted to do so on each new page view.

IP Addresses

Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and we cannot trace these to individual users.


Personal data may be disclosed in special situations where we, in good faith, have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal data when we believe that the law requires disclosure.

Access to Data

We will endeavour to take all reasonable steps to keep secure any personal data related to you, and to keep this data accurate and up to date. At your request we will provide you without undue delay with an overview of all the personal data we hold about you. If, at any time, you discover that data held about you is incorrect, you may contact us to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal data held by us.

Problems or questions

Please contact us if you have any queries or concerns relating to this policy or the way we may process your personal data. If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address them. For general information about data protection and privacy issues in the UK and protecting your privacy, visit the Information Commissioner's Office website: